After-sales support
If the product needs to be returned to the factory for repair or replacement, it can be sent to the following address after confirmation and after-sales service:
The customer should fill in the detailed product failure registration form and send one copy with the goods to the factory.
After-sales department: Tel: 13544044334
Address: room 1410, 14th floor, block A, building 2, chuangwei innovation valley, tangtou no.1 road, shiyan town, baoan district, shenzhen
The warranty
Yishang with a strong r & d and professional production backing, at the same time to establish a pre-sales and after-sales service team service system.Let you before and after sales are no longer concerned about technical and quality issues.
After-sales commitment:
1. All machines sold by yishang are provided with a warranty of 36 months (except accessories), which shall be returned to the factory for repair or replacement. New machines shall be replaced free of charge within 3 months due to product quality problems except human factors.
2. Yishang provides 7*12 hours of telephone or online technical support, and provides corresponding remote technical support according to the situation.
3. This product is an electronic product. Without the authorization of professional maintenance personnel, it is not allowed to open the product shell without permission.
4. The factory may charge additional fees for damages caused by lightning, dampness and man-made problems which are not caused by the quality of the products.
5. The factory relies on the product warranty card. In case of quality problems, customer information and product failure description should be filled in carefully, otherwise, proper after-sales service may not be provided.
6. Accessories other than the machine (power adapter, bracket, housing, packaging, etc.) shall not be subject to the regulations.
7. After the warranty, if the machine breaks down and needs to be repaired, it shall be returned to the factory for inspection and maintenance, and a certain maintenance fee shall be charged. If the parts need to be replaced, the customer shall purchase the corresponding parts by himself.
8. The factory has the final right to interpret the above statement.
Security service
Yishang provides nationwide unified warranty service and 7*12 hours of professional technical support for the products sold.
After - sales service tel: 13544044334
As for the software and hardware problems of the products, you can call the service phone number, and we will timely respond and provide solutions.
Technical support
技术支持
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